Taiwan Introduces New Legislative Framework Governing Food Delivery Platforms
To protect the rights and interests of delivery workers, consumers, and participating merchants, and to regulate food delivery platform operators, Taiwan enacted new legislation, the Delivery Workers’ Rights Protection and Food Delivery Platform Management Act (the “Food Delivery Platform Act” or 外送員權益保障及外送平臺管理法 in Chinese), which took effect on July 21, 2026.
To implement the Food Delivery Platform Act, the MoL, together with the Ministry of Economic Affairs (“MoEA”), the Ministry of Transportation and Communications (“MoTC”), and the Ministry of Health and Welfare (“MoHW”), worked closely over the past six months to formulate implementing regulations under the Food Delivery Platform Act in four key areas. Most of these regulations took effect on July 21, 2026, while certain draft regulations remain subject to public consultation. Key implementing regulations are outlined below:
● Protection of Delivery Workers
The MoL issued a series of implementing regulations, including the Enforcement Rules of the Food Delivery Platform Act (or 外送員權益保障及外送平臺管理法施行細則 in Chinese), the Economic Compensation for the Termination of Food Delivery Service Agreements Regulations (or 外送員終止外送服務契約經濟補償辦法 in Chinese), the Mandatory and Prohibited Provisions of Standard-Form Food Delivery Service Agreements (or 外送服務定型化契約應記載及不得記載事項 in Chinese), the Regulations on the Scope and Minimum Coverage Amount of Insurance Required under Article 10, Paragraph 1, Subparagraph 2 of the Food Delivery Platform Act (or 外送員權益保障及外送平臺管理法第十條第一項第二款規定之保險範圍及最低保險金額 in Chinese), and the Regulations Governing Occupational Safety and Health Education and Training to be Provided by Food Delivery Platform Operators to Delivery Workers (or 外送平臺業者對外送員應提供職業安全衛生教育訓練之時數、內容、師資等有關事項 in Chinese). All of these regulations took effect on July 21, 2026.
These regulations set out detailed rules on, among other things, the method for calculating delivery workers’ remuneration, the grounds for suspension or termination of service agreements and the corresponding review and appeal procedures, the transparency of order assignment information, mandatory insurance coverage and minimum insured amounts, the mechanism for applying for labor occupational accident insurance benefits, and the requirements for food delivery platform operators to provide occupational safety and health education and training to delivery workers.
● Protection of Participating Merchants
The MoEA issued the Model Food Delivery Cooperation Agreement (the “Model Agreement” or 外送合作契約範本 in Chinese), which took effect on July 21, 2026, to promote fair dealings between food delivery platform operators and participating merchants. The Model Agreement requires platform operators to maintain records relating to agreements, transactions, and settlements; clearly specify settlement cycles and the provision of account reconciliation information; obtain participating merchants’ consent before amending material contractual terms, such as commission rates, fee items, and payment terms; and establish dispute resolution mechanisms.
However, the Food Delivery Platform Act does not expressly prescribe any legal consequences for a platform operator’s failure to adopt the provisions set out in the Model Agreement. Instead, it only provides that a platform operator may be subject to administrative fines if it fails to provide a written or electronic copy of the cooperation agreement to the participating merchant within seven days after such an agreement is entered into.
● Consumer Protection and Road Safety
The MoTC published two draft regulations for a 30-day public comment period on July 20, 2026: the Delivery Worker Traffic Safety Management Regulations (or 外送員交通安全管理規則 in Chinese) and the Mandatory and Prohibited Provisions of Standard-Form Food Delivery Platform Service Agreements (or 外送平臺服務定型化契約應記載及不得記載事項 in Chinese).
The former requires platform operators to provide road safety education and training for delivery workers, establish safety training and management mechanisms for serious traffic violations, and ensure that order dispatch and system notification mechanisms do not increase road safety risks.
The latter prescribes the mandatory and prohibited provisions applicable to a standard-form food delivery platform service agreement adopted by a food delivery platform operator for the services it provides to users in accordance with the Consumer Protection Act. These provisions require platform operators to comply with requirements relating to membership services, order cancellations and refunds, the disclosure of transaction information, and their performance obligations. Any contractual term that contravenes a prohibited provision or mandatory provision is void. Any mandatory provision automatically forms part of a food delivery platform agreement. In addition, where platform operators use standard-form food delivery platform service agreements but fail to comply with the mandatory or prohibited provisions, they are subject to administrative fines under the Consumer Protection Act if they fail to rectify the non-compliance within the prescribed period.
● Food Safety Management
The MoHW issued the Regulations on Food Safety Education and Training for Delivery Workers (or 外送員之食品衛生安全教育訓練實施辦法 in Chinese), which took effect on July 21, 2026. These regulations require platform operators to provide food safety education and training for delivery workers, strengthen hygiene management in relation to food collection, transportation, and delivery boxes, and reduce the risk of food contamination during the delivery process.
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